The Sky Deck Reviews

The Sky Deck has an overall rating of 4.5 based on 92 reviews. Customer feedback on The Sky Deck is mixed: The Sky Deck reviewers highlight positive aspects like stunning views, friendly staff, informative exhibits, great photo opportunities, which strongly appeal to tourists, families, photography enthusiasts. However, The Sky Deck is often criticized for its long wait times, high ticket prices, limited accessibility, crowded experience.

4.5/5.0

92 reviews

5 Stars

15

4 Stars

2

3 Stars

1

2 Stars

2

1 Star

0

All The Sky Deck Reviews (92)
Cody_winters97
May 27, 2026
"Great view, but am I missing something with the signs?"
The view from Skydeck was definitely cool, and I’m glad I got to see it, but the whole process of getting around felt way more confusing than I expected.

Am I missing something, or are the signs after the ticket scan and around the elevators just not that clear? We kept sort of following other people because we couldn’t tell where the line actually started or what floor we were supposed to head to next.

The staff were helpful when we asked, so that part was fine, but for the price I expected the flow to be easier. It felt like too much guessing, backtracking, and standing around unsure of where to go. 2 stars for me.
john.Smith
May 19, 2026
"I wasn’t expecting much, but the snacks and..."
I wasn’t expecting much, but the snacks and drinks were actually really good. At first I was kind of just grabbing something to get by, but then I was pleasantly surprised. Nice little win.
TaraGonzalez_45
May 19, 2026
"Really Nice Visit Overall"
I had a good time visiting theskydeck. The place was clean, which I always appreciate, and even the toilets were kept tidy. Everything was easy to find, and there was enough room to walk around without feeling too cramped. A few spots did get a bit busy, and I think more seating would make it even better. Still, it was a really nice experience and I was low-key excited to be there. I’d give it 4 stars.
MarshaPritchett_49
May 16, 2026
"Really easy visit with a wheelchair"
I had a really nice time at Skydeck. I use a wheelchair, so I was a little unsure how it would go, but it ended up being way easier than I expected. The entrances, elevators, and viewing areas were all simple to get through.
The staff were helpful without making it feel awkward or like a big thing. They just stepped in when needed, and that made the whole visit feel comfortable. I felt included the whole time and would definitely say it was a good experience.
Arnold.hildebrand
May 10, 2026
"Really helpful for studying"
I’ve been using Skydeck for studying, the lessons are easy to follow. Some of it feels a little basic, but that can actually be nice when you’re trying to build things up step by step. It helped me pick things up faster and made studying feel less overwhelming.
PATTERSON
May 05, 2026
"Smooth and trustworthy refund experience"
I had to cancel my booking at the last minute and was expecting it to be a bit of a headache. But support got back to me quickly, explained everything clearly, and the refund came through without any issues. It felt really straightforward and fair, which definitely made me trust the service more. I really appreciated how easy they made it...
hello_adam826
May 02, 2026
"The interactive exhibits honestly made it better"
The interactive stuff was probably my favorite part, and I don’t really get why anyone would complain about it. The screens were simple to use, and it was nice not having to just stand there reading signs the entire time.
A few areas let you tap around and pick up little facts while still enjoying the view, which I thought was a good setup. My nephew got way more into it than I expected, so clearly it worked for more than just me.
Some spots did get a little crowded, but that’s not exactly shocking at a popular place. Once we got our turn, everything worked fine, and overall it was a really fun visit. I’d definitely go again.
nicolewatts1777
April 10, 2026
"Easy Visit Overall"
I stopped in expecting it to take a while, mostly because I had a few random questions and wasn’t totally sure what I needed. It ended up being a smooth visit. The place wasn’t stressful, and after I explained what was going on, the staff were really friendly and helped me out quickly. They also answered everything I asked without making me feel silly, which I appreciated
Debbie_miller73
April 09, 2026
"Cute little shop, honestly"
I wasn’t expecting much at first, but this little gift shop actually had a lot of fun stuff to look through. There were plenty of cute things to bring home for different people, and I ended up liking it more than I thought I would.
casey.Wilson
April 08, 2026
"Super easy to change my time??"
I needed to move my reservation to a different time it was no hassle at all?? The whole thing was quick and easy. Really appreciated it, thanks!
Douglas_zoll80
April 06, 2026
"Photo package didn’t really feel worth it"
I was disappointed with the photo package. A few of the pictures came out blurry, and the lighting was weird in some of them, so for the price I expected a lot better. The view itself was amazing, but the whole thing felt kind of rushed, like we were just another ticket number being moved along. I don’t think I’d buy the photos again.
RogerTucker
March 28, 2026
"Pretty easy and worth it"
We got our tickets through The Sky Deck and it was straightforward. I don’t remember all the details, but there wasn’t any weird issue when we got there or anything like that. The price seemed fair for what it is, and the view was really nice. We didn’t feel pushed along or rushed either. If you’re in Chicago and want to do it once, I’d say it’s worth the ticket.
sarapagliari1648
March 15, 2026
"So easy it honestly felt like a miracle"
Getting there was ridiculously stress-free. The parking was close enough that I didn’t feel like I was trekking across the planet, and leaving afterward was surprisingly simple too. I was bracing for chaos, but nope, smooth and easy!
myong_Williams71
March 04, 2026
"Actually felt okay up there"
I’m usually nervous with heights, so I wasn’t sure how I’d handle Skydeck. But it felt really safe, and nobody made you feel rushed or pushed into anything. The staff were calm and easygoing, and I could just take my time. i’m really glad I went.
craigfrederick3764
March 04, 2026
"Decent family stop, but we felt a bit brushed off"
The kids had a good time overall, so I’d still say it’s a nice place for families. It was just really busy, and the queues got long. When we asked about the wait, it kind of felt like we were being dismissed rather than helped, which was a little frustrating.
doug_Simmons82
January 29, 2026
"Got in really fast, which was nice. The…"
Got in really fast, which was nice. The elevator was smooth too, unlike some places where it feels like they don’t exactly keep up with that stuff
KatherineEnglish_05
December 19, 2025
"Helpful visibility updates saved the day"
I really appreciated that they were upfront about the weather and visibility before we went up. I would’ve hated to waste the trip or miss out on the view because we were just guessing. The updates made it easy to decide, and we still ended up having a great time. Simple, but genuinely helpful.
SULLIVAN
December 15, 2025
"Unreal sunset view"
I went around sunset after a super mentally draining day, the view was exactly what I needed. You could see so much of the city and the lake, and it looked unreal in that light. It was a little busy, but still totally worth it.
EILAND
December 06, 2025
"Heads Up: A Little Scary at First, But Worth It"
Just a warning for anyone planning to go: it can feel scary at first, especially if you’re not great with heights or new experiences. That said, once I got past the initial nerves, the views were absolutely amazing. The staff were really nice too, which helped a lot and made the whole thing feel safer and more enjoyable.
hello_ollie453
December 03, 2025
"Great View, But the Crowds Were a Pain"
The Skydeck view was awesome, not gonna lie. But the wait was way longer than I expected, and the whole place was packed like a damn zoo. Even once we got up there, it was hard to really enjoy it or take decent pictures without people constantly in the way. Still worth checking out at least once, but do yourself a favor and go early if you can.

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